The Ontario Health Insurance Plan (OHIP) covers only medically necessary services.
Your bills will be finalized on the day of discharge for items not covered by OHIP, such as medical devices, and semi-private and private accommodation. Other charges, e.g. television, will be charged separately to you. Payment should be made without delay upon receipt of invoice. If you have insurance coverage for Preferred Accommodations, please give us your insurance information and we’ll submit it on your behalf (applies for Preferred Accommodation claims only).
You may pay your hospital bills online, by mail, by phone, or in person.
For billing questions or with assistance with payment arrangements, please contact Financial Services, located on the main floor of C Wing, or by calling 905-883-1212 or 905-832-4554 Ext. 3168.
Pay your bill online
For individuals making a payment towards their own account, it is recommended to pay your hospital bill through your MyChart account. Log in or sign up now. Once logged in, visit the Billing menu and select Account Summary. On this page, you will have access to the account status for yourself and anyone you are set as Guarantor to (such as minor children). Click on the Pay Now button to make a payment at any time.
Pay as guest
If you are paying a hospital bill for another individual, or you do not wish to have a MyChart account, you can Pay As Guest. You will be asked to enter your Guarantor Account # as well as the Guarantor’s last name. Your Guarantor Account # is located in the top left-hand section of your invoice/statement underneath your name and address.
Once you have successfully entered the Guarantor’s information, you will be prompted to confirm the amount you will be paying. Please note that all payments are due in full immediately upon services being rendered. Next you will be asked to enter your payment information. Once complete, an email will be sent to the Guarantor’s email address on file with Mackenzie Health confirming that payment has been received. If no email address is on file, you will be asked to provide one.
Paperless billing
By creating a MyChart account, you will be automatically enrolled in our paperless billing system. This means you will no longer receive statements in the mail, instead you will receive an email notification any time there are updates to your billing status at Mackenzie Health, including new invoices and statements that have been issued, payment due reminders and more. You can turn off paperless billing at any time from the Billing Account Summary page by clicking the cancel paperless billing link. If you are not enrolled and would like to sign up for this feature, you can do so at any time by clicking on the green leaf icon on the Billing Account Summary page.
For more information about our billing options, visit our MyChart FAQs and select the Pay Your Bill & View Statements section.
